DOES THE OCBAY WEBSITE DISPLAY YOUR COMPLETE COLLECTION?
Yes, our OCbay Online Store displays all the models of the OCbay collection.
DO YOU SELL THE SAME PRODUCTS IN THE OCBAY RETAIL STORES?
No, we haven’t Retail Stores. We sell at https://www.oc-bay.com only.
SHIPPING & DELIVERY
WHICH METHODS OF DELIVERY DO YOU OFFER?
We currently offer DHL Express delivery by road and by air service.
WHERE CAN I FIND DELIVERY RATES AND INFORMATION?
Check out our Delivery page for the most updated information.
HOW CAN I TRACK MY ORDERS?
Click here if you want to track your order now.
CAN I HAVE MY ORDER SHIPPED TO SOMEONE ELSE, TO A DIFFERENT ADDRESS, AND/OR A DIFFERENT COUNTRY?
You can ship your order to someone else or to alternate address, however we are unable to ship to a different country to where the order is placed.
WHAT IF I NEED TO GET IN CONTACT WITH THE CARRIER?
Click here to track your order and find the carrier’s details.
MY DELIVERY IS MISSING AN ITEM. WHAT SHOULD I DO?
Click here to contact us.
HOW DO I PLACE AN ORDER ONLINE?
You can easily place an order following a few steps:
1. Search, choose and add to the Shopping Cart your favourite OCbay product
2. Select your payment method to complete your order
3. You will receive a confirmation e-mail
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our OCbay Online Store.
I HAVE NOT RECEIVED A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
First check your spam filter. If you still have not received your confirmation e-mail, please contact us.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT’S BEEN PLACED?
Once your payment has been accepted you are unable to modify orders. Please contact us if you need help.
PROMOTIONS & PROMO CODES
WHAT IS A PROMO CODE?
Promo codes or Coupon codes are personalized codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by OCbay Online Store.
HOW DO I GET AND USE A PROMO CODE?
If you want to get a promo code, sign up to OCbay Newsletter and we will inform you about promotions and more. The “Promo Code” space is displayed in the first page of the Shopping Cart: enter your Code and click “Apply” to obtain your new total.
RETURNS & REFUNDS
I HAVE RECEIVED A FAULTY OR INCORRECT ITEM. WHAT SHOULD I DO?
Please follow the instructions you find in the OCbay Return page, click here for more details.
WHAT IS YOUR RETURN POLICY?
Click here to read our Return Policy.
WHAT IS YOUR RETURN POLICY?
Our returns policy is of 14-days from delivery.
DO YOU OFFER EXCHANGES?
We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT. WHAT SHOULD I DO?
Please contact us.
HOW DO I KNOW YOU HAVE RECEIVED MY RETURNED GOODS?
As soon as we receive your return we will notify you via e-mail.
MY ACCOUNT & NEWSLETTER
WHAT ARE THE BENEFITS OF REGISTERING AT OCBAY?
There are many benefits to creating an account at OCbay: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.
DO I NEED TO CREATE AN ACCOUNT TO SHOP ONLINE?
Yes, currently you have to register for shopping on our OCbay Online Store.
HOW CAN I CHANGE DETAILS ON MY OCBAY ACCOUNT?
Log in to “My Account” and click on “Edit” where you wish to modify your details.
HOW TO CREATE A SECURE PASSWORD?
For your safety, we require passwords to contain:
– at least eight (8) characters.
– at least one (1) numerical character (e.g. 5).
– at least 1 uppercase letter (e.g. N).
– at least one (1) lowercase letter (e.g. t).
WHAT HAPPENS IF I FORGET MY PASSWORD?
You can simply request a new password by clicking on “Forgot my password” on the Log In page and by entering your e-mail address.
HOW CAN I DELETE MY OCBAY ACCOUNT?
Contact us clicking here.
WHERE CAN I SIGN UP FOR THE OCBAY NEWSLETTER?
In homepage you find the section for signing up for the OCbay Newsletter.
WEB SECURITY & PAYMENTS
IS IT SAFE TO SHOP ONLINE AT OCBAY?
We ensure high security of data on our OCbay Online Store. All credit and debit card transactions are processed by “SIX payment servce”, a secure online gateway that will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.
WHAT ARE THE PAYMENT OPTIONS?
Check out our Payment page for all available payment types
IS VAT INCLUDED IN THE PRICE?
Yes, prices are displayed with included VAT.
WHY HAS MY PAYMENT BEEN DECLINED?
Your credit card could have been declined for one of the following reasons:
– the card may be expired. Check that your card is still valid.
– you may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
– You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
HOW OLD DO I HAVE TO BE TO PLACE AN ORDER ON OCBAY?
The legal age requirement for buying online is 18.
I AM HAVING GENERAL PROBLEMS ACCESSING/BUYING FROM YOUR WEBSITE.
Click here to contact us.
HOW CAN I CONTACT OCBAY CUSTOMER SERVICES?
You can contact us by e-mail, mail or live chat. Click here to contact us right now.